Terms & Conditions

1.1. The Website is operated and owned by Redrow Homes Limited (‘Redrow’) who is registered in England and Wales under the company number 01990710 and the registered office is located at Redrow House, St. David's Park, Ewloe, Flintshire, CH5 3RX.

1.2. PLEASE READ THESE TERMS AND CONDITIONS (THE "TERMS") BEFORE ACCESSING AND/OR CONTINUING TO USE THE REDROW WEBSITE (THE "WEBSITE") AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS WHEN USING THE WEBSITE.

1.3. Reference to ‘you’ or ‘your’ means the user who is accessing the Website, App or Services.

1.4. These Terms constitute a legally binding agreement between you and Redrow and Redrow recommend that you download and store a copy of these terms for future reference.

1.5. By using the Website, you agree to comply with and be bound by the Terms in consideration of which Redrow provides you with access to the Website.

1.6. These Terms include other terms via hyperlinks, which are incorporated by reference in these Terms. Any reference to the incorporated terms shall be deemed to form part of these Terms including the Privacy Policy and Cookie policy. Your continued use of the Website signifies your accepted of the incorporated terms including the privacy policy and Cookie policy.

1.7. If you do not agree to these Terms of Use or any referenced terms, you must not use the Website.

1.8. You should read, understand and agreed to the terms contained in the Privacy Notice, particularly if you are under 18 or are a parent or guardian of and under 18 who intends to use the Website. 

1.9. Terms do not affect your statutory rights or your legal rights as a consumer.

2. INTELLECTUAL PROPERTY

2.1. The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trademarks and/or other proprietary rights. The Content includes both content owned or controlled by Redrow and content owned or controlled by third parties and licensed to Redrow. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all applicable copyright laws and by all additional copyright notices or restrictions contained on the Website.

2.2. This website, including but not limited to its design, graphics, text and dynamic content, is protected in accordance with The Copyright, Designs and Patents Act 1988. It may not be reproduced in part or whole without the express written permission of Redrow. 

2.3. Redrow either owns the Intellectual Property Rights relating to the Website, including but not limited to its design, imagery, graphics, programming & structure or has been granted permission from the third parties for use of the link, logo or imagery and any citations.

2.4. Redrow grants you a limited right to access and use the Website and our services and retrieve and print or download extracts from this material for your own personal, non-commercial use and to the extent necessary for use of the Website and our services only. For the avoidance of doubt, you acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms. Redrow reserve the right, in our sole discretion and without notice to you, to terminate your licence and to prevent future access by you to this Website.

2.5. Subject to any restrictions or obligations contained in these terms, for personal use you may download material from this where Redrow provide an option for you to do so providing that you retain on such downloaded and/or printed copied documents all copyright notices and shall remain bound by the terms of such wording and notices.

2.6. In accessing and/or registering on the website, Redrow is providing you with access to use the website and its services. You do not have any ownership rights for the website and its services and you must not transfer use of the website and its services to anyone else. 

2.7. You may not use any of Redrow' trademarks or trade names without Redrow' prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not (in whole or in part) copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, store frame, pass-off or link to any material or information on or downloaded from this Website without Redrow’s prior written consent unless the contract provides to the contrary.

2.8. You should notify Redrow in writing promptly upon becoming aware of any claim that the Website or any of the contents of the Website infringes any copyright, trademark, or other contractual, statutory or common law rights of any party.

2.9. The font utilised on the Website is licensed to Redrow from The Type Founders, LLC dba Mark Simonson Studio. By accessing the Website you understand and agree that you do not have a licence to use, copy modify, transfer or utilise the Website’s font in any way.

3. REGISTRATION AND ACCEPTABLE USE

3.1. The website is intended for people who are at least 18 years of age.

3.2. You can gain access to the Website by continuing as a guest but you should adhere to the acceptable use provisions in the same way as if you had registered with the Website.

3.3. To gain full access to details and services on the Website you will be required to register (free of charge). The registration process is conducted via Microsoft Azure. You will be redirected to Microsoft Azure which has separate terms and conditions and privacy notice which apply to the registration process.

3.4. Your registration and continued use of the Website following registration will confirm your acceptance of Microsoft Azure’s terms and conditions.

3.5. You must warrant that the details you provide on registration are true, accurate, complete and you are solely responsible for keeping your account details up to date. You must create a password when you register and you are solely responsible for keeping your password protected and confidential and take reasonable steps to prevent unauthorised access to the Website. Any use of the password by other person with be deemed to be authorised to act as your agent for the purpose of accessing the Website and/or its services. You should notify Redrow in writing promptly upon becoming aware of any unauthorised use of the Website.

3.6. Upon registration you will be provided with the opportunity to opt-in to receive marketing emails from Redrow and its group companies or third parties. You can manage your email subscription preferences and favourites via the Website. For information on how Redrow deals with your data please see Redrow’s privacy notice.

3.7. You must not misuse our system or this Website, in particular, you must not attempt to gain unauthorised access to the Websites or its server, circumvent security or otherwise disrupt the operation of our system and this Website, or attempt to introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

3.8. Redrow may disable any account or password with or without cause at any time and your access to the Website will be revoked, including if Redrow believes in its reasonable opinion you have failed to comply with any of the provisions of these Terms. 

3.9. You can terminate use of the Website at any time by not accessing the Website. Redrow can terminate your registration without cause or without notice. Upon termination you will no longer have access to the Website.

3.10. Requests for information about how long your data and/or information is kept or any other enquires about Data Retention should be addressed to Redrow’s Data Compliance Team by email at DPO@redrow.co.uk.

4. DISCLAIMER AND LIABILITY

4.1. The Website (including all content on it) is provided by Redrow on an "as is" and "as available" basis and Redrow make no representations, guarantees or warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) including without limitation, warranties as to quality, suitability for any purpose, compatibility, reliability, accuracy, completeness, timeliness, access or use. All rights are reserved.

4.2. Redrow accept no responsibility or liability and makes no representations, guarantees, or warranties that the Websites will be secure, operate continuously, without interruptions or be fault-free or error-free or free from bugs or viruses or worms or "Trojan horses. It is your responsibility to evaluate the quality, suitability, accuracy, completeness and reliability of our Website and any information or content contained therein. Further, you are solely responsible for the compatibility with the Website and security of your computer and/or device. Redrow may need to make the Websites unavailable with or without notice to carry out maintenance or upgrade work. Redrow accept no liability for any interruption or loss of service.

4.3. Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

4.4. You acknowledge that your use of the Website, including the Content is at your own risk and for personal and domestic use only. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website. 

4.5. Save in respect of fraud and of personal injury or death to the extent it results from Redrow's negligence, in no event will Redrow be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits or any other business loss, corruption or loss of data, use of, or inability to use, the Website, or use of or reliance on any content displayed on the Website, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if Redrow has been advised of the possibility thereof.

4.6. Redrow will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your equipment, programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

4.7. These Terms do not affect your statutory rights or your legal rights as a consumer.

5. INDEMNITY 

5.1. You agree to indemnify, defend, and hold harmless Redrow, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of Redrow, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against Redrow, its employees, representatives, suppliers, or agents is based on or arises in connection with:

5.1.1. your use of the Website or Services;

5.1.2. any breach by you of the Terms; 

5.1.3. a claim that any use of the Website or Services by you infringes any intellectual property rights of any third party and/or any licences including the font licence, or

5.1.4. is libellous or defamatory, or otherwise results in injury or damage to any third party;

5.1.5. any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website or Services by you; or

5.1.6. any misrepresentation or breach of representation or warranty made by you.

5.2. References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer. You agree to pay Redrow, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third-party claim, suit, action or proceeding attributable to any such third-party claim.

5.3. No waiver by Redrow of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by Redrow of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy. 

6. CHANGES TO THE WEBSITE

6.1. You accept that Redrow has the right to change the content or technical specifications of any aspect of the Website at any time at Redrow's sole discretion. You further accept that such changes may result in your being unable to access the Website.

6.2. Redrow may occasionally modify the Terms, change the content of the Website or suspend or discontinue using an aspect to the Website. Any changes will be posted on our Website or will no longer be accessible by you. Your continued use of our Website after posting will constitute your acceptance of, and agreement to, any changes. Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms and/or a change or modification, you must not use the Website.

7. PRODUCT SPECIFICATION

7.1. Where the Website features product specified content it is provided for general information and interest only and should not be relied upon for any commercial transaction or similar use. Any specifications, illustrations, plans, features, materials and/or dimensions contained on the Website are for information purposes only and are examples and//or approximations which may differ from plot to plot and region to region. Detailed plans and specifications are available for inspection at each Redrow sales marketing suite. You should check plot availability and your individual specifications prior to making a reservation at the relevant Site office. Neither Redrow nor its subsidiaries can accept contractual responsibility for your reliance on the information contained on the Website.

8. LINKS TO THIRD PARTY WEBSITE

8.1. This Website may contain links to websites operated by parties other than Redrow. Links to third-party websites or pages to which the Website is linked are for information and convenience only and may not have been reviewed by Redrow.

8.2. The existence of a link from our Website to any other website is for information purposes. Redrow does not control such websites and is not responsible for their contents. Redrow’s inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.

8.3. Redrow accepts no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked websites. Any access to Links to third-party websites or pages including participation of third-party link is conducted entirely at your own risk.

9. INTERACTION WITH THE WEBSITE 

9.1. By using our Website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in our Privacy Policy.

9.2. Parts of the Website encourages your interaction in exchange for Stickers and/or a Certificate (‘Website Rewards’). It is not necessary for interaction to use the Website but they may continue to be offered to you whilst using the Website. The Website Rewards are just for fun but may unlock other Website content. Redrow retains all rights in and to all Website Rewards and the interaction functionality on the Website.

9.3. You agree that you have no ownership or property interest in any of the Website Rewards that we attribute to you. Website Rewards are only virtual and fictional with no monetary value and/or real-world currency and cannot be resold or redeemed for cash or nay other rewards. We are not responsible for loss or theft of Website Rewards including any downloading issues or loss of data and or Rewards.

9.4. Redrow may remove or alter the interaction and Website Rewards including how they are attributed to your account or accessed by you at any time without notice or liability, arising in contract, tort, or otherwise. This includes the deletion of such Website rewards which will be determined at Redrow’s sole discretion.

9.5. The Website is intended for over 18s but we encourage household participation with certain aspects of the interaction functionality. If you are under 18, you must have your parents’ or guardians’ permission to use the Website. Your use of the website confirms to us that you have the required permission. 

9.6. Any Content provided by you by, for example, posting messages to bulletin boards or chat forums, uploading files, inputting data, or engaging in any other form of communication through this Website, although owned by you, is subject to a royalty-free, perpetual, non-exclusive, unrestricted, world-wide licence allowing Redrow to use, distribute, copy, sub-license, adapt, transmit, publicly perform or display any such content. You agree to irrevocably and unconditionally waive on your behalf in perpetuity in respect of such Content the benefit of any provision of law known as moral rights of authors or any similar law in any country.

9.7. In the event that you engage with the interactive content for example complete a form or submit an enquiry or engage with the Website in any way, your personal information will be processed in accordance with our Privacy Policy. Information should be completed with true, accurate and up to date information.

9.8. By participating with the Website including uploading content that you agree to use the Website in a way that is proper and related to the Website and you will not:

• upload, post or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, or invasive of another’s privacy;

• upload, post or otherwise transmit any Content that you do not have a right to transmit under any law or any Content (or use the Website in any manner) which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);

• upload, post or otherwise transmit any Content that contains any patent, trademark, copyright or other intellectual property rights of any party, unless you own or control the rights thereto or have received all necessary permissions;

• upload, post or otherwise transmit any material that contains software viruses or any other files or programs that may interrupt, destroy or limit the functionality of Redrow’s Site or any servers or networks connected to Redrow or another’s computer, or any chain letters, pyramid-selling schemes, bulk mail or mails bombs or other such programs;

• upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation;

• restrict or in any way inhibit any other user from using the Website;

• use the Website in a manner that is inconsistent with these Terms and Conditions and/or not in accordance with all relevant laws and regulations or for any illegal purpose.

9.9. Failure to observe such restrictions when engaging with the Website, may result in Redrow terminating your account. At any time without notice or without reason, Redrow reserve the right to remove any content that you upload to the Website at its sole discretion.

9.10. Any opinions expressed in a subsequent email in response to a form, enquiry or an express of interest are those of the individual and not necessarily the Company. All sent emails are to be treated entirely confidentially and solely for the use of the intended recipient. If you receive an email but are not the intended recipient, please note that any form of distribution, copying or use of the erroneous communication or the information contained therein is strictly prohibited and may be unlawful. If you have received an email in error, please notify Redrow immediately. All reasonable precautions have been taken to ensure no viruses are present in sent emails. Redrow and its subsidiary companies cannot accept responsibility for loss or damage from the use of an email or attachments and recommend that you subject all emails to your own virus checking procedures prior to use.

10. COMPETITION TERMS AND CONDITIONS FINAL

10.1. Redrow may occasionally run competitions and promotions via the Website. Separate terms and conditions may apply and if applicable, the relevant terms and conditions governing such competitions and promotions will be uploaded on to the Website. Entry into the terms and conditions will denote that you have read, understood and accepted the competition terms.

11. COOKIE POLICY 

11.1. A Cookie is a small piece of information which is automatically created by our website on your computer. Cookies are harmless to your computer and are a useful way of remembering the choices you have previously made while visiting our website.

11.2. The Cookies Redrow use are listed in our Cookie Manager which can be accessed via the Cookie policy.

11.3. If you want to change your consent, you can manage your Cookie consent and preferences via the Cookie Policy.

11.4. Please note that if you set your computer to not accept Cookie s, there may be certain features/areas on our website that you may not be able to use.

12. GENERAL

12.1. The headings in these Terms of Use are solely used for convenience only.

12.2. Nothing in these Terms of Use shall be construed to create a joint venture, partnership, or agency relationship between you and us, and neither you or Redrow shall have the right or authority to incur any liability, debt, or cost, or enter into any contracts or other arrangements, in the name of or on behalf of the other.

12.3. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. 

12.4. If there is an inconsistency or conflict of terms, these terms and conditions shall prevail.

12.5. The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts. 

12.6. The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.

12.7. If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.

12.8. You may not assign or delegate any or all of your rights or obligations in these Terms of Use. Redrow may assign this Agreement at any time without notice to you.

12.9. All notices or communications to Redrow should be provided in writing to: Redrow Homes Limited Redrow House, St. David's Park, Ewloe, Flintshire, CH5 3RX

PRIVACY NOTICE

For more information, please see our full privacy policy linked below.